Shipping policy

All sales are final. We do not accept returns, exchanges, or refunds for change of mind, incorrect purchases, or personal preference.

Due to the nature of our beauty products and for hygiene reasons, all products are non-returnable once they have been delivered.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a product that is defective, damaged, or the wrong item, contact us within 7 days of receiving your order at support@velorabeautystyle.com.

To help us resolve your claim quickly, please include:

Your order number
A description of the issue
Clear photos or videos showing the defect or damage

Once we review and verify your claim, we will issue a full refund to your original payment method. Refunds are processed only for products confirmed to be defective, damaged during shipping, or incorrectly shipped.

Non-Returnable Items

The following items are not eligible for return or refund:

Opened or used beauty products
Products purchased by mistake
Products that do not meet personal expectations
Sale or clearance items
Gift cards
Personalized or custom-made products

Refund Processing

If your claim is approved, your full refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@velorabeautystyle.com.